Help & support

Contact us

Last updated: August 2026

Bazaarak is a Canadian online marketplace at bazaarak.ca. We support shoppers and store owners by email. Choose the inbox that matches your question—include your order number and store name whenever you write about a purchase.

Order help (shoppers)

Returns, exchanges, refunds, and delivery issues are handled under each store’s return policy—not a single Bazaarak-wide window. Follow these steps:

1. Sign in and open Your orders.
2. Open the order and read the store’s Return & exchange policy (shown when the store published one).
3. Email the store that sold the item first, using the contact on your order or the store’s returns email.
4. Allow a reasonable time for a reply (many stores respond within a few business days).
5. If you still cannot reach the store, email support@bazaarak.ca with your order number, store name, and a short description of the issue.

Bazaarak can help you reconnect with a Seller or review a stuck order. Where we can, we will try to help both sides reach a resolution as a facilitator. We are not the merchant of record for most products, we are not responsible for unresolved disputes between you and a store, and we will not be a party to any legal action between shoppers and Sellers.

Order minimums & small-order fee

If your cart or a store in your cart is below the marketplace merchandise minimums, checkout may include a single small-order fee. The shortfall and fee are shown in your cart and checkout summary. Questions about a fee on a specific order: email support@bazaarak.ca with your order number. Policy overview: Terms of use (Orders, pricing & payment).

Sell on Bazaarak (store owners)

• Read the Store admin guide, then open the app at admin.html.
• Publish your Returns & exchanges policy under Settings so shoppers see it on products and orders.
• Complete card payment onboarding before accepting online cards.
• Review Seller terms, Merchant fees, and Your store fees.
• If you are on Starter: keep the shop active with real sales. About three months without transactions can lead to automatic deactivation (see Seller terms).
• Seller support: sellers@bazaarak.ca

Privacy requests

Access, correction, or other PIPEDA-related requests: privacy@bazaarak.ca. See our Privacy policy.

Accessibility

Report barriers or request an accommodation: accessibility@bazaarak.ca. See our Accessibility statement.

Report a concern

Fraud, prohibited items, or intellectual property issues: trust@bazaarak.ca

General

Press, partnerships, and other questions: info@bazaarak.ca

We aim to respond within 2–3 business days (longer during holidays). Include order number and store name for shopper issues.